Frequently asked questions

Purple Planet FAQ

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What materials are used in Purple Planet products?

All products from Purple Planet Crystal are handpicked and handmade by the team at artist Yawei CAO (AA)’s Studio, using natural crystals sourced from mines around the world. We approach each piece as a work of art, turning it into a unique gift from Purple Planet that will soon be in your hands.

PS: In Purple Planet, all crystals, minerals, gemstones, and rocks are collectively referred to as "crystals." 

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Please note the natural characteristics of crystals.

All of our products are made from natural materials, so the patterns and colors of each piece may differ slightly from the main image. If this is a concern, please purchase with care.

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Are the crystals jewelry-grade gemstones?

Purple Planet handpicks high-quality natural crystals, which are not jewelry-grade gemstones. Any slight imperfections are a natural part of the stone, making each one unique.

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How accurate are the measurements of the products?

Our sizes are measured by hand, so there may be slight variations. Please refer to the actual product for the most accurate size.

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How do I measure my wrist for a bracelet?

To measure your wrist, use a flexible tape measure around the widest part. Refer to our sizing chart to find the perfect fit. More details.

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How should I care for my bracelet?

To maintain your bracelet's beauty, avoid exposing it to water, perfumes, or harsh chemicals. Store it in a cool, dry place when not in use.

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Do you have a physical store?

We are an artist studio, and currently, we sell our products exclusively online.

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What is your return policy?

We accept returns within 15 days of purchase, provided the bracelet is in its original condition. Please contact our customer service for assistance.

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Do you offer international shipping?

Yes, we ship internationally to United States and United Kingdom.

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How can I contact customer support?

You can reach our customer support team via email at info@purpleplanetcrystal.com or through our contact page on the website.